Here are some answers to some queries you may have.
What is Destination Unknown?
Is Destination Unknown an organized tour group?
When will I know where I am going?
Where will you be bringing us?
How many days will the trip be?
What if I want my trip to be on a weekday?
Who can book a trip?
I do not live in Metro Manila, what will I indicate as my pick up location (if applicable)?
Is there a minimum number of travelers required to book? Can I book a trip for just one person?
Is there a maximum number of travelers required to book? Can I book a trip for a hundred people?
Can we travel with babies and kids?
Do you need to be physically fit for the vacation? What if I have special needs? Can I travel while pregnant?
What do I need to pack for the trip?
I do not live in Metro Manila, how will I receive my package?
What is the mode of transportation?
Can travelers in the same group be picked up at different locations (if applicable)?
How far in advance should I book?
Can I cancel or modify my booking?
What is the quality of your accommodations?
How will the sleeping arrangements be for groups?
Is breakfast included in our reservation?
Are meals included in the trip? Do we have to pay for the meals?
Are activities included in the trip? Do we have to pay for the activities?
What methods of payment can I use?
We have several payment options available. You can choose credit card payment through paypal or bank transfer/online transfer.
Are there any other fees?
What if we were in a group but would like to book and pay individually?
Will I get any reminders for the trip?
Can I choose my destination?
What if I have been to that location?
Is the destination safe?
How long is the travel time?
What if I don’t like the themes available?
Is travel insurance included?
Yes, travel insurance is included in all our packages. We will send a travel insurance application form, along with a copy of the policy and coverage, through email after your booking. Just send us your completed application form, and we’ll take care of the rest!
Do you accept corporate bookings or personalized trips?
Yes, just send us an email at email@example.com or drop us a message on our contact us page! If you can, please provide the essential details such as number of travelers, travel dates, preferred travel style and budget. Our team will then get back to you, and may ask a few additional questions.
Can I book for someone else? Can I send a vacation as a gift?
Yes, simply choose the “Gift It” option while booking. We would be asking for your information in addition to the traveler’s information. Our team will be sending the confirmation email to you and the package to the address you indicated for the traveler.
What if our package gets lost during delivery?
Your travel package is scheduled to arrive a week before your departure date. Please let us know if the package is still not delivered to you within 3-5 days prior to your departure date. Email us at firstname.lastname@example.org
Do you have staff at your destinations who can help in case of emergencies?
Our destinations do not have locally situated Destination Unknown staff. If you run into any urgent problem with your transfers, accommodations or anything else, email us at email@example.com. Our team will do what we can to resolve the matter.